The Post Office - A Tale of Ineptitude
"You Will Never Find a More Wretched Hive of Scum and Villiany" - Obi Wan
"These people just ain't right" - Me
Last year, while teaching a class, I ordered a box from Amazon with "The Conversation" by Coppola in it. I did this weeks in advance, so it got here in time for my class. It never made it in time. Instead, I had to investigate. Seems our lovely USPS had marked it as "delivered" when it really wasn't. This was to a PO Box, mind you. Amazon was nice enough to send another. About 2 weeks later (making the package nearly 2 months late) the missing box magically appeared. This just happened to be about 2 weeks after I raised holy hell on the phone with the local postal "genius" in my area.
Now they've done it again! Wife ordered our 2006 holiday ornaments. On the website, where we ordered (Disney, I'll be open about it) the address is correct. However, on the USPS site, they have our street address correct up until the last 2 digits. Instead of 12, it's 21. WRONG! Now we get the pleasure of calling the boneheads at Middlebrook, and track this thing down. Somehow they can't resolve a 2-digit transposition. They sent us a Christmas card with the wrong city, but 2 numbers baffles them.
More to come. We're pissed, we're calling.
UPDATE: After speaking directly with someone locally, they explained the whole thing. Long story short: they're looking for it. However, I didn't speak to anyone at Middlebrook. We called another one... And they were unbelievably helpful and nice. Not reading from a script. Not giving the runaround. I recently called IDG about getting press passes to an event, and the person in charge of the event gave me the, "I can't help you, and I won't put you in touch with anyone else." That's my favorite. Kudos to the Post Office for hiring a few nice people. I'm not asking for phD's in logistics, I'm just asking for someone to give a crap about our dinky little family tradition-- this order had our 2006 ornaments in them, hence the stress. If it were merely gifts, we can replace them. Our 2006 ornaments are a tradition with the kids and us, and they won't be making any more next year, ya know!
This gets me into a whole other area of fascination with logistics. Knoxville is often cited as a major nexus, being positioned where we are, and with several major interstates criss-crossing our city. Our data/voice backbone is supposedly quite ample, or it was 6 years ago when I researched such things.
Now that begs the question, if these things are true, why aren't we more like Venice?
"These people just ain't right" - Me
Last year, while teaching a class, I ordered a box from Amazon with "The Conversation" by Coppola in it. I did this weeks in advance, so it got here in time for my class. It never made it in time. Instead, I had to investigate. Seems our lovely USPS had marked it as "delivered" when it really wasn't. This was to a PO Box, mind you. Amazon was nice enough to send another. About 2 weeks later (making the package nearly 2 months late) the missing box magically appeared. This just happened to be about 2 weeks after I raised holy hell on the phone with the local postal "genius" in my area.
Now they've done it again! Wife ordered our 2006 holiday ornaments. On the website, where we ordered (Disney, I'll be open about it) the address is correct. However, on the USPS site, they have our street address correct up until the last 2 digits. Instead of 12, it's 21. WRONG! Now we get the pleasure of calling the boneheads at Middlebrook, and track this thing down. Somehow they can't resolve a 2-digit transposition. They sent us a Christmas card with the wrong city, but 2 numbers baffles them.
More to come. We're pissed, we're calling.
UPDATE: After speaking directly with someone locally, they explained the whole thing. Long story short: they're looking for it. However, I didn't speak to anyone at Middlebrook. We called another one... And they were unbelievably helpful and nice. Not reading from a script. Not giving the runaround. I recently called IDG about getting press passes to an event, and the person in charge of the event gave me the, "I can't help you, and I won't put you in touch with anyone else." That's my favorite. Kudos to the Post Office for hiring a few nice people. I'm not asking for phD's in logistics, I'm just asking for someone to give a crap about our dinky little family tradition-- this order had our 2006 ornaments in them, hence the stress. If it were merely gifts, we can replace them. Our 2006 ornaments are a tradition with the kids and us, and they won't be making any more next year, ya know!
This gets me into a whole other area of fascination with logistics. Knoxville is often cited as a major nexus, being positioned where we are, and with several major interstates criss-crossing our city. Our data/voice backbone is supposedly quite ample, or it was 6 years ago when I researched such things.
Now that begs the question, if these things are true, why aren't we more like Venice?
posted by Victor Agreda, Jr. at
7:51 AM
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