Buh-bye Knology! UPDATE: Not yet?
UPDATE: Going through Knology's history on Twitter, they appear to have just taken a bit of a holiday in September. I haven't calculated the % of messages to responses, but the fact that they reached out is nice.
Plus, I spoke to an employee who told me some upgrades were on the way. I'm still only getting about .37Mbps on uploads but we've been promised a service call that will hopefully alleviate our stuttering DVR as well.
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For the past five years or so, Knology has been our phone company, cable provider and ISP. I was thankful we had a choice after years of the monopoly Comcast had on our fair town. But when competition breeds innovation, companies like Knology, who fail to innovate, are left in the dust.
So in a few weeks we will become AT&T Uverse customers. A variety of factors led to this. Namely:
- AT&T promises faster speeds. Since I do a lot of work online from home, this is important to me. Unfortunately, I've heard a lot of problems with outages AND I've heard horror stories about AT&T support, so we'll see. Luckily my employers provide EVDO from Sprint as a back up.
- On-demand for "regular" shows. Stuff like Adult Swims shows (which I love but can no longer stay up to watch) appear on AT&T and Comcast "on demand" but not Knology.
- Better cable packages! More channels for less.
- Knology doesn't understand social media. Their Twitter feed is rarely updates and in the half dozen or so times I've directly addressed them, they have never answered. Note to tech companies: your social media efforts should NOT be an afterthought. In this case, it lost you a very loyal customer.
Plus, I spoke to an employee who told me some upgrades were on the way. I'm still only getting about .37Mbps on uploads but we've been promised a service call that will hopefully alleviate our stuttering DVR as well.
--
For the past five years or so, Knology has been our phone company, cable provider and ISP. I was thankful we had a choice after years of the monopoly Comcast had on our fair town. But when competition breeds innovation, companies like Knology, who fail to innovate, are left in the dust.
So in a few weeks we will become AT&T Uverse customers. A variety of factors led to this. Namely:
- AT&T promises faster speeds. Since I do a lot of work online from home, this is important to me. Unfortunately, I've heard a lot of problems with outages AND I've heard horror stories about AT&T support, so we'll see. Luckily my employers provide EVDO from Sprint as a back up.
- On-demand for "regular" shows. Stuff like Adult Swims shows (which I love but can no longer stay up to watch) appear on AT&T and Comcast "on demand" but not Knology.
- Better cable packages! More channels for less.
- Knology doesn't understand social media. Their Twitter feed is rarely updates and in the half dozen or so times I've directly addressed them, they have never answered. Note to tech companies: your social media efforts should NOT be an afterthought. In this case, it lost you a very loyal customer.
posted by Victor Agreda, Jr. at
9:55 PM
2 Comments:
How has AT&T been for you? I'm currently on Knology and having significant outages. Looking into AT&T and Time Warner and just curious your experience.
I'm set to have it installed next week, I'll post how it goes :)
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